Twitter last week announced two tools designed to help businesses improve their customer service capabilities.One product would allow users to move from sending companies tweets to using Direct Messages, according to product manager Ian Cairns.Companies will be able to embed on … [Read more...] about Twitter Puts Some Eggs in Customer Service Basket
Pro-Turkey Hackers Hit Prominent Twitter Accounts
Hundreds, if not thousands, of Twitter users, many of them high-profile, were hacked Tuesday by someone who appeared to support Turkey in its diplomatic row with the Netherlands.Their accounts displayed a Swastika -- reversed to face to the right -- as well as the Turkish flag … [Read more...] about Pro-Turkey Hackers Hit Prominent Twitter Accounts
Twitter Adds Heft to Anti-Harassment Toolbox
Twitter on Wednesday announced that over the next few months it will roll out changes designed to increase the safety of users:Its algorithms will help identify accounts as they engage in abusive behavior, so the burden no longer will be on victims to report it;Users will be … [Read more...] about Twitter Adds Heft to Anti-Harassment Toolbox
Google, Twitter Forge Open Source Publishing Partnership
Google and Twitter are collaborating on an open source project that focuses on helping publishers bring instant articles to mobile phone subscribers, Re/code reported Friday, citing multiple sources.Facebook launched its Instant Articles feature earlier this year.Apple and … [Read more...] about Google, Twitter Forge Open Source Publishing Partnership
New Deals Turn Twitter’s Content Stream Into a River
Twitter on Monday announced a partnership with Bloomberg Media to launch a 24-hour streaming news service -- one of a dozen new content deals Twitter has entered to drive user engagement.CEO Jack Dorsey and a group of top executives announced the slate of programming agreements … [Read more...] about New Deals Turn Twitter’s Content Stream Into a River