With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to spend £2.5bn online, Santa Claus is looking closely at the trends and planning ahead to ensure that he can meet customer demand during the December festive season. Black Friday is in effect an American import, and it marks the end of the Thanksgiving celebrations in the United States, while acting as a huge retail sales opportunity for retailers.Some trend analysis of the Black Friday sales may in some respects give him a clue about what will be the most popular gifts of the Christmas 2018 festive season, and thus allowing him to stock up with whatever people are likely to request as presents. For better forecasting he’s even invested in artificial intelligence (AI) and machine learning to help him to manage his organisation’s big data, and with Rudolf the Reindeer complaining about his work levels he’s also looking at using … [Read more...] about Why Busy Santa looks to live chat and chatbots for better customer service
Telephone answering service uk
Dixons Carphone has admitted a huge data breach involving 5.9 million payment cards and 1.2 million personal data records.Where does this rank among other data breaches affecting UK consumers?Facebook Facebook banned Cambridge Analytica, a data analytics firm which worked on US President Donald Trump’s election campaign and has been linked to Brexit, from using its platform in March, days before a whistleblower claimed the company had harvested and stored data about more than 50 million Facebook users without their permission.The majority of those users were in the US but the UK’s Information Commissioner issued a warrant to search the company’s London offices after it failed to respond to a previous request about the possible illegal use of data.Uber Uber admitted in November that 2.7 million people in the UK were affected by a 2016 security breach that compromised customers’ information, including names, email addresses and mobile phone numbers.The … [Read more...] about Where does the Dixons Carphone cyber attack rank among other UK data breaches?
The UK Information Commissioner's Office (ICO) has fined Yahoo £250,000 over a data breach which occurred in 2014.The data breach resulted in the theft of at least 500 million records. It is believed that names, email addresses, telephone numbers, dates of birth, hashed passwords, and some "encrypted or unencrypted security questions and answers" were compromised.Yahoo has blamed the incident on state-sponsored hackers but has not said which country may have been involved.The data breach was disclosed two years later, in September 2016. The delay gave threat actors ample time to do what they wished with user data and keeping customers in the dark for so long was unacceptable to UK regulators, who launched an investigation into the security failure. The UK's data protection watchdog fined Yahoo £250,000 on Tuesday for failing to secure information belonging to UK customers, under which Yahoo had a responsibility as a data controller.According to James Dipple-Johnstone, … [Read more...] about Yahoo fined £250,000 by UK watchdog over data breach
(Reuters) - Britain’s data watchdog said on Tuesday it fined Yahoo UK Services Ltd 250,000 pounds for a cyber-attack in November 2014. FILE PHOTO: A photo illustration shows a Yahoo logo on a smartphone in front of a displayed cyber code and keyboard on December 15, 2016. REUTERS/Dado Ruvic/File Illustration Yahoo, most of whose assets were acquired by Verizon Communications Inc (VZ.N), said in 2016 that at least 500 million of its accounts had been hacked two years earlier. The Information Commissioner’s Office (ICO) said it focused on the 515,121 UK accounts that London-based Yahoo UK Services oversaw as a data controller. The compromised personal data included names, email addresses, telephone numbers, dates of birth, hashed passwords, and encrypted or unencrypted security questions and answers. The ICO investigation found Yahoo UK Services failed to protect the data and take steps to ensure parent Yahoo Inc complied with the appropriate data protection … [Read more...] about Britain fines Yahoo UK Services 250,000 pounds for 2014 hack
Yahoo has been fined £250,000 over a cyber-attack that may have breached more than eight million accounts in the UK, the Information Commissioner’s Office (ICO) has announced.Personal data including names, email addresses, telephone numbers, passwords and encrypted security questions and answers were potentially compromised on about 500 million accounts worldwide during the hack, the ICO said on Tuesday.The data protection watchdog said the internet giant had “failed to prevent” the Russia-sponsored hack that affected more than eight million accounts relating to UK addresses.The ICO said the fine related to the 515,121 accounts which were co-branded as Sky and Yahoo services in the UK, for which Yahoo! UK Services Ltd is the data controller.The breach was publicly disclosed in September 2016, nearly two years after it took place. James Dipple-Johnstone, ICO’s deputy operations commissioner, criticised “inadequacies” that had been in place for … [Read more...] about Yahoo fined over hack that potentially breached eight million UK accounts