It’s no news flash to say that computers are going to keep getting smaller, as they have for the past 50 years. But even as they vanish from sight, computers will, in an important sense, grow much larger. That’s because the time is coming when computing devices … [Read more...] about The State of Information Technology
New research indicates that many brand-name computer companies perform poorly when it comes to online customer service. The study by the Ipswich, Mass.-based Customer Respect Group, an international consulting company, demonstrates that only six companies included in the report … [Read more...] about Study: Technology Firms Fare Poorly in Online Customer Service
Since mobile computing put an end to the good old days when IT departments had absolute control over software deployed in the enterprise, there's been a rise in employees' use of third-party applications -- a rise that poses security risks to corporate environments.That is one of … [Read more...] about SPOTLIGHT ON SECURITY Study: Third-Party Apps Pose Risks for Enterprises
For many years, provocateurs have been able to stir people up by proclaiming the death of the salesperson. Ten years ago, in fact, Marc Miller authored the book Selling is Dead. It must be a lingering death, because I still know lots of salespeople. I sure hope they have their … [Read more...] about OPINION Dearth of a Salesman: Does Technology Erode Sales Talent?
Protecting the data in electronic health records did not start with the advent of HIPAA -- the Health Insurance Portability and Accountability Act of 1996 -- as many people think. Protecting health records has been a critical requirement in the healthcare space since the … [Read more...] about TECHNOLOGY LAW CORNER Why Are Health Records So Valuable to Cybercriminals?