In today’s digital world, the ability to keep IT systems operating smoothly while implementing new technology is absolutely essential to business success. This means organisations are increasingly reliant on access to high quality ITSM (IT Service Management) support to keep systems running and prevent IT issues from harming employee productivity.The right ITSM strategy is a crucial part of ongoing digitalisation efforts and can improve both efficiency and resilience across the organisation. Following the eight key steps below can help businesses increase ITSM maturity.1. Assessing current ITSM maturityImplementing changes to people, process and technology can help businesses become more profitable, but change can also be disruptive. To ensure they are not investing in change for change’s sake, businesses should assess their current situation and needs before investing in new ITSM solutions.A good place to start is to complete the services definition process, clearly … [Read more...] about Eight steps to ensure IT service management success
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The impact of technology on business over the last twenty years is well documented, but how effective are organisations at taking advantage of technology to transform their businesses? According to a recent infobrief by IDC, 96 per cent of organisations have a digital transformation strategy; however, a third of them report that the gap between IT and the business is a major obstacle in their success towards digital transformation. The alignment of IT and the business is not optional today – it’s an imperative to stay relevant in a fast-moving world. How will IT choose to respond to the opportunity to lead the way for digital transformation?First off, we need to ask ourselves ‘what is digital transformation?’ There are many definitions, but to keep it simple, digital transformation is the “use of digital technology to deliver more value to customers.” Digital transformation is primarily about improving the customer (employees or external … [Read more...] about How ready is enterprise IT for digital transformation in 2019?