Who's No. 1?Most U.S. companies jump to answer this question by saying their customers take top priority. However, as high-quality customer service becomes increasingly difficult -- and costly -- to provide, some firms are citing a new crown jewel: customer-service employees.On … [Read more...] about CRM BUYER SPECIAL REPORT The Root of All Great Service
Executive coaching has become very popular over the last few years. In fact, a great deal has been written about it, and quite a few coaching companies have sprouted up across the country. Some of these companies are even franchised, hoping to sell their "formula" to would-be … [Read more...] about OPINION Executive Coaching: Does It Work?
Biotech Twine has developed a platform that lets users build customized disease-management and care plans on an app, which then sends alerts about when to take medications, tracks the patient’s various health goals, and offers key analytics, among other features. Courtesy … [Read more...] about Coaching Platform Improves Health Outcomes, Lowers Medical Costs
In our global economy, where outsourcing is common and the Internet makes it possible to work from almost any location under the sun, it's not unusual for a company to find itself in the position of having a large portion of its staff in various locations outside the main … [Read more...] about EXPERT ADVICE Management From Afar: Coaching a Team of Remote Workers
About 15 years ago, I had an office next door to Barry Green. At the time, our businesses had nothing in common. I was a wireless analyst and he was in healthcare. I recently got a call out of the blue from Barry asking for my help in evaluating an opportunity. When I took a look … [Read more...] about OPINION Healthcare’s Great Wireless Transformation