Please forgive me: First, for not having finished a post on the Humanization of Salesforce, which is the post that will be coming next in lieu of my normal Dreamforce post; Second, for even writing a "service experience" problem post, but once in a great while my personal pique, which is what usually keeps me from writing posts like this, since more often than not it's particular to me, is outweighed by my professional concerns at the mess that a company's procedures and process are and how they contribute to a bad customer experience. And thus, a post like this is born. It seems to be the kind of thing that goes beyond me, though to be fair, others have reported good to very good experiences with Best Buy at different times. Maybe I got a perfect storm, but from what I am able to ascertain are some procedures, processes, and practices that Best Buy has that will need some serious fixing.Also: Best Cyber Monday 2018 deals: Business Bargain Hunter's top picks This post is also kind … [Read more...] about Best Buy, the worst buy: Lessons from the field and online
Government best buy
Free iPhone, anyone? That's just one of the pretty damn sweet deals lined up ahead of Black Friday, which kicks off just a few days from now (Nov. 23, if you're bad at calendaring). As always, I spend my time looking for the best of the best, the cream of the cheap crop. Sleep? I'll sleep when I'm dead! Right through midnight on Friday, I'll continue to serve up my favorite Black Friday deals of 2018. To clarify, these are my favorite deals so far. Because we're still a few days away from the big day, there may be late-breaking additions -- so be sure to bookmark this post and check back often. Also, note that unless otherwise specified, all deals listed here will be available starting Nov. 23. CNET may get a share of revenue from the sale of the products featured on this page. The Cheapskate's favorite Black Friday 2018 deals iPhone XR: Free! (Save $750) Angela Lang/CNET Okay, make that "free*." The asterisk is because you have to sign up for a US … [Read more...] about The Cheapskate’s best Black Friday deals of 2018
CHICAGO — To get a taste for the kind of campaign a record-shattering $171.5 million can buy, consider just one night in early October when billionaire J.B. Pritzker and Gov. Bruce Rauner squared off at a local television studio in the highest-profile debate of the race. A few blocks away, a full-force messaging machine was lying in wait.Story Continued Below Inside Pritzker’s spacious campaign headquarters in downtown Chicago, 14 people crowded around a long conference room table, hanging on every word coming off the live TV event, waiting to pounce. “Pensions!” Galia Slayen, the Pritzker communications director and the night’s traffic cop, called out. “Go!” With that, the machine whirred into action. One staffer pushed out an email with pension talking points to reporters across the state. Twitter accounts for Pritzker and staffers activated, drawing from a cache of 700 statements prewritten for social media, all printed across an Excel … [Read more...] about The Best Campaign Money Can Buy
Star Wars actor Mark Hamill says that it is time for women to “take charge completely” of politics because centuries of male-dominated rule government has led to “poor results.” Retweeting a photo of six new members of Congress, most of whom are far-left Democrats including Alexandria Ocasio-Cortez, Rashida Tlaib, and Ilhan Omar, Hamill suggested that men had delivered “middling-to-poor” results over the centuries that they have been in charge.“For centuries, men have had their chance to rule government with middling-to-poor results,” Hamill wrote. “Who’s ready to let women take charge completely? Just women. I know I am.” Hamill’s suggestion comes a week after the midterm elections, which saw a record number of women elected to the House as Democrat’s regained control of that chamber. The 67-year-old actor, best known for his role as Luke Skywalker in the Star Wars franchise, … [Read more...] about Mark Hamill: Time to ‘Let Women Take Charge Completely’ of Government
Lauran Neergaard, Ap Medical Writer Updated 9:14 pm PST, Tuesday, November 13, 2018 Fred Gmitter, a geneticist at the University of Florida Citrus Research and Education Center, right, visits a citrus grower in an orange grove affected by citrus greening disease in Fort Meade, Fla., on Sept. 27, 2018. "If we can go in and edit the gene, change the DNA sequence ever so slightly by one or two letters, potentially we'd have a way to defeat this disease," says Gmitter. less Fred Gmitter, a geneticist at the University of Florida Citrus Research and Education Center, right, visits a citrus grower in an orange grove affected by citrus greening disease in Fort Meade, Fla., on Sept. ... more Photo: Federica Narancio, AP Photo: Federica Narancio, AP Image 1 of / 7 Caption Close Image 1 of … [Read more...] about Gene-edited food is coming, but will shoppers buy?