On 23 March 1857, the world's first successful hydraulic elevator was installed in the Haughwout Building, a new store in New York's SoHo area. Though at five stories it was far from the tallest building in New York City and as such didn't require an Otis elevator – the first of the now-ubiquitous machines – Haughwout realised that people would be enticed by the novelty of the new addition, and would be more attracted to his store.Technology in all forms has fuelled a competitive advantage for retailers throughout the history of commerce, but today Amazon leads the disruption charge. Most recently its January 2018 launch of the 'Amazon Go' cashier-less grocery store in Seattle put the retail industry on alert for a new wave of change in their midst.Just as Haughwout wasn't the first to embrace technology, nor will 'Amazon Go' stores be the last. Now, with traditional retail entities such as Co-op, Tesco and Sainsbury's announcing innovative plans of their own, the face of … [Read more...] about Amazon Go is re-engineering the emotional experience of shopping
Emotion
4 ways to manage your emotions as a nurse
Nurses face many professional challenges. Their jobs are both physically and mentally draining, and on top of working in extremely stressful, pressure-filled environments they have to deal with a seemingly never-ending array of competing priorities and demands on their time, a ton of diverse patient and colleague personalities, and often-grueling work schedules. With all of these intense challenges, is it any wonder that nurses sometimes find themselves struggling to manage their emotions in an effective and healthy way?If you’re a nurse who sometimes finds that the intense demands of the job make it difficult to manage your emotions effectively, you’re not alone. According to a survey conducted by the American Nurses Association, “Nurses face many hazards on the job… Fatigue from overwork and stressful conditions strains RNs’ health.” Approximately 74% of nurse respondents reported that the effects of stress and overwork are among their primary work … [Read more...] about 4 ways to manage your emotions as a nurse
Neo Cab is an emotional survival game about the last ride-share drivers
In the quiet, dreamy world of the recently announced game Neo Cab, gig workers are a dying breed. Technology has evolved past the need for flesh-and-blood drivers behind the wheel. Those who remain offer a different kind of service: human contact. “[Riders] want to talk to another human being and connect with them and share their story,” says creative lead Patrick Ewing. “There’s that taxi cab confessions angle that fascinated me — like anybody could get in this car.” Lina, the protagonist of Neo Cab and a newcomer to the fictional city of Los Ojos, has managed to keep her job because of her empathetic abilities. She knows when to hold her tongue with a rude customer, when to offer encouragement before a first date, or commiserate about a job. During her rides, Lina wears an item that tracks her emotional status. “Think of it as a Fitbit for feelings,” Ewing says. “It measures the physiological experience of your emotions and … [Read more...] about Neo Cab is an emotional survival game about the last ride-share drivers
Improving your emotional intelligence can earn you a raise — here’s how
“Would you rather be smart, or kind?” For most of us, this would be a difficult question to answer. Both characteristics are valued highly in our society. Which do you choose? If you’re leaning toward smart, you’re not alone. It’s easy to associate intelligence with wealth and success. Meanwhile, kindness and its cousin — empathy — is often associated with passivity and weakness, especially by self-proclaimed diehard business people. But are these associations valid? Must we really choose between the two? The answer is no. Emotional intelligence results in higher salary and better job performance, that’s why you need to know what it is and how to improve it. Although intelligence is important, it’s not worth much in the workplace until paired with reliability, honesty, and friendliness. It wasn’t lost on me in a 2007 Berkshire Hathaway meeting in Omaha that the legendary Charlie Munger responded succinctly with: “Be … [Read more...] about Improving your emotional intelligence can earn you a raise — here’s how
Emotion AI: Why your refrigerator could soon understand your moods
Artificial intelligence is already making our devices more personal — from simplifying daily tasks to increasing productivity. Emotion AI (also called affective computing) will take this to new heights by helping our devices understand our moods. That means we can expect smart refrigerators that interpret how we feel (based on what we say, how we slam the door) and then suggest foods to match those feelings. Our cars could even know when we’re angry, based on our driving habits. Humans use non-verbal cues, such as facial expressions, gestures, and tone of voice, to communicate a range of feelings. Emotion AI goes beyond natural language processing by using computer vision and voice analysis to detect those moods and emotions. Voice of the customer (VoC) programs will leverage emotion AI technology to perform granular and individual sentiment analysis at scale. The result: Our devices will be in tune with us. Conversational services Digital giants — including Google, … [Read more...] about Emotion AI: Why your refrigerator could soon understand your moods