The global videoconferencing equipment market is enormous, driven by the ever-growing percentage of employees who regularly dial into work remotely. Research firm Future Market Insights pegs it at $1.6 billion by 2027, and in a recently published Wainhouse Research survey, a whopping two-thirds of respondents reported that their organization plans to install more hardware in small meeting rooms and huddle rooms. It’s not terribly surprising, then, that startups like Owl Labs aren’t having any trouble securing fresh venture capital. The Boston, Massachusetts-based startup today announced that it’s raised $15 million in series B funding led by Spark Capital, with participation from existing investors Matrix Partners and former Android CEO Andy Rubin’s Playground Global, bringing its total raised to $22.3 million. CEO Frank Weishaupt said the infusion — which comes after a year in which revenue and customer acquisition grew eight and 10 times, respectively … [Read more...] about Owl Labs raises $15 million for its 360-degree meeting room camera
Customer 360 degree view
Providing a single repository that delivers a 360-degree view of the customer enables an organization to deliver a highly differentiated and much more engaging customer experience (CX). Brands who leverage a CDP are already proving how IT and marketing teams can work together to drive business success.As organizations deploy their first CDP use cases, or plan to do so, Adobe’s experts have some important tips that can help improve the chance of success with these projects. The most important is that the CDP must support both known and unknown data. An unknown contact is one that may not be a registered or named user yet is still a valid contact or website visitor. Adobe has designed their use case with the capability to bring together known and unknown data to activate real-time customer profiles across channels throughout the customer journey.Unlike other “database-type” systems, the CDP utilizes a much broader array of both inbound and outbound data and information … [Read more...] about The Customer Data Platform: Your Next Step in Optimizing the Customer Experience
We’ve all heard the stories about how artificial intelligence and machine learning are both going to change our personal and business lives. And virtually every person and every industry is set to benefit. From the world of pharmaceuticals where machine learning can potentially slow the ageing process, to the world of food where machine learning can become the secret sauce to food replenishment, and education where artificial intelligence can serve as virtual tutors, the old way of working is rapidly coming to an end.The marketing world is no different. In fact, research by Acquia in the company’s inaugural annual global report entitled Closing the CX Gap: Customer Experience Trends Report 2019, which assesses the state of customer experience, found that 2019 is going to be a breakthrough year for artificial intelligence and machine learning in marketing in the UK. The report found that 82 per cent of UK-based marketers are planning to involve these technologies in their … [Read more...] about Marketers — your customers don’t think your AI and machine learning plans will work
Salesforce is booming and the reason is that virtually every company in the world is going through a huge digital transformation, according to Salesforce co-CEO Marc Benioff. “The reason why is every company that we’re dealing with is going through a huge digital transformation and every digital transformation begins and ends with the customer,” says Benioff. Marc Benioff, co-Founder, Chairman, and co-CEO of Salesforce, recently discussed the companies latest financial results and explained how the digital transformation is powering their continued massive growth in an interview with Jim Cramer on CNBC: Fastest Growing Enterprise Software Company of All Time We see hitting our big goal which is $22 to $23 billion in revenue within two fiscal years. By fiscal year 2022. Now here we are we’re giving fiscal year 2020 guidance for the first time at $16 billion. Salesforce remains the fastest growing enterprise software company of all time and that’s … [Read more...] about Salesforce co-CEO: Who’s Not Going Through a Customer Transformation?
For most people, 360-degree cameras are a novelty item that they're willing to spend a maximum of $100 on, just to see what the fuss is about. That nets them a low-resolution, low-quality sensor, with limited features. For those who get bitten by the 360-degree bug though, a cheap camera won't do. The higher-resolution and more specs, the better. And that's where the new Insta360 ONE X lands. It's capable of taking 5.7K videos and comes with built-in stabilization, for an awesome shoot-now-edit-later approach. Insta360 isn't new to the 360-degree camera game. The company already makes the Insta360 ONE, NanoS, Nano, and Air, as well as the Pro and Pro 2. The ONE X is the follow-up to the ONE, which I have been using for the past month or so, and it fixes its most glaring issue. Originally, the ONE was made for iPhones; an Android adapter was later launched to add compatibility for our devices. That means a bulky setup every time you want to transfer photos, or if you need to preview … [Read more...] about Insta360 announces the ONE X: 360-degree 5.7K action camera for $400