The news agenda is currently being flooded with stories about AI and how this technology is likely to have a dramatic impact on all aspects of our lives – including our working ones. We are frequently presented with the threat that robots will either take over our jobs or create new ways of working for their human co-workers. But these stories don’t give us the whole picture about how AI will change the future of work and little coverage is given to the how the customer experience will be transformed and how companies can guarantee that customer service levels will be elevated far above where they are now, to a place where prioritising customer experience is integral to day-to-day operations.The arrival of flexible and remote working has noticeably transformed our places of work – the introduction of the so called ‘gig economy’ included. The benefits of these new ways of working are clear, with advantages such as a better work-life balance for many and … [Read more...] about Does the answer to better customer service lie in smart technology and flexible workplace culture?
Better way services
Vrandon Long squatted at Owen Park pond's edge to pluck some garbage from the waters as a part of the mayor's "A Better Way" program.Several others were walking the expanse with grabber tools to remove litter. The crew Wednesday marked the 89th person served by the initiative, which seeks to show homeless people there is a better way than panhandling and connect them with job resources.The program, which began on March 7, pays out $65 in cash in exchange for a day's work cleaning and maintaining city parks. A case worker and employment specialist are available during lunch to help participants connect with social services or job contacts."We find out what they've done in the past; what they've enjoyed doing," said Rob Harmon, the program's employment specialist. "Learning about them and their situation so that we can hook them up with the right employer."Harmon said they have been unable to secure employment for any participants yet through the first month, but in roads are being … [Read more...] about With 89 participants in first month, ‘A Better Way’ on its way to helping poor find meaningful work
The storage capacity available in iCloud is underwhelming to say the least. The service provides a mere 5GB of free space, which doesn’t go far if you intend to back up all of your data, photos, documents, and mail to the cloud. You can pay a small fee to increase the amount of storage available to you — $1 a month nets you 50GB of additional space — but there’s a much better alternative for those willing to part ways with Apple’s apt-titled offering. While cool on the surface — iCloud allows you to back up and access photos you take on your iPhone across multiple devices — the service’s Photo Library facet ends up eating a ton of your iCloud storage space. Google Photos, on the other hand, allows you to back up unlimited numbers of photos at no extra cost. All you need is a Google account, which you can make for free if you don’t already have one. Not only is Google Photos free to use, but it allows you to access photos across a … [Read more...] about If you’re using iCloud for photos, you’re doing it wrong. Here’s a better way
A coast-to-coast network trial by AT&T last month using open-source "white box" switches, points toward a future of more reliable services that may come quicker than some people think.The carrier ran a trial on its core network earlier this year using switches based on chips from Intel, Broadcom and startup Barefoot Networks. The latter only started shipping in sample quantities in December, making the trial deployment a remarkably quick turnaround.Like other carriers and cloud providers, AT&T is aggressively shifting its network toward SDN (software-defined networking). As these changes are carried out across more infrastructure, they should give service providers and subscribers more flexibility and higher performance.AT&T called its trial the first of its kind in the telecommunications industry. It set up white-box switches from two different manufacturers, using processors from the three merchant-silicon vendors, and ran an open network OS from SnapRoute on all three. … [Read more...] about AT&T tests open switches for better future services
posted on 05 Jun 2014, 11:54 1 1. j_scorp (Posts: 61; Member since: 22 Oct 2013) I'm buying Pandora stock ASAP. Hedging my bets. posted on 05 Jun 2014, 12:31 1 10. sgodsell (Posts: 5825; Member since: 16 Mar 2013) Google you got the money. Just buy both Spotify and Pandora. ;-) posted on 05 Jun 2014, 11:54 0 2. PBXtech (Posts: 1032; Member since: 21 Oct 2013) Develop your own. Google did an outstanding job with Google Now, put that same effort to making their own music service just as good. posted on 05 Jun 2014, 13:37 0 16. phonetekmek (Posts: 70; Member since: 04 Oct 2013) Google has Play Music All Access and has plans to do another competing service on youtube. But if you can instantly get millions subscribers with a purchase why not. Google has no obligation to worry abouth consumer options, their job is to please the investors and make sure they have returns on their investments. Same with Pandora. Spotify being private is for the benefit off … [Read more...] about Comments for : Google shopping for a streaming music service?