The Indian Treaty Room is a grand two-story meeting space in the Eisenhower Executive Office Building next to the White House, with French and Italian marble wall panels, a pattern of stars on the ceiling and the image of a compass worked into the tiled floor. Over the years, it has hosted signing ceremonies for historic foreign policy pacts such as the Bretton Woods agreement and the United Nations Charter. On Nov. 16, 2017, it hosted a different kind of gathering: an intimate meeting called by the White House to discuss the future of the Department of Veterans Affairs. In the 10 months since Donald Trump had taken office, his administration had been pushing a bold and controversial agenda to privatize more of the VA’s services.Story Continued Below The Trump administration’s ambitions are well documented. But what has not been publicly revealed until now is the extent to which the VA—a sprawling agency with a $180 billion (FY2017) annual budget that includes the … [Read more...] about The Congressman Who Turned the VA into a Lobbying Free-For-All
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Every organization manages people, purchases products and services, sells (or gives away) something and accounts for money. The way each activity is handled will vary, but every enterprise performs these basic functions. In most cases, it is more effective to handle these processes through an integrated software platform than through multiple applications never designed to work together. That's where enterprise resource planning (ERP) systems come in.While ERPs were originally designed for manufacturing companies, they have expanded to service industries, higher education, hospitality, health care, financial services, and government. Each of industry has its own peculiarities. For example, government ERP uses Contract Lifecycle Management (CLM) rather than traditional purchasing and follows government accounting rules rather than GAAP. Banks have back-office settlement processes to reconcile checks, credit cards, debit cards, and other instruments.What is ERP?ERP is software that … [Read more...] about What is ERP? Key features of top enterprise resource planning systems
"Once again, it's the time of the season, when love runs high. And this time, give it to me easy and let me try with pleasured hands, to take you in the sun to promised lands to show you every one." OK, how many of you recognized the lyrics to the Zombies' "Time of the Season"? But is that time again: to announce the CRM Watchlist 2019 winners, to explain some of my findings, and to explain why I did what I did. So, let's begin with some observations about this year's award – and some of my gleanings from the submissions that might be of interest to you all reading this. Here's the order of things: The context for the CRM Watchlist in 2019Differences with the CRM Watchlist 2017Observations on the awards"Trends" of interest from the submissionsWhat all the winners and all others can get from me And the winners…The 2020 awards & registrationOther notables The Context for the CRM Watchlist in 2019 One thing must always be front and center … [Read more...] about CRM Watchlist 2019: And the winners are….
Last year, the UK blocked 80 million spoofed emails from entering government domains, thanks to wide deployment of the DMARC email authentication protocol. "That's how you stop people clicking on the link, because they never get the crap in the first place. Simple things done at scale can have a difference," said Dr Ian Levy, technical director of the UK's National Cyber Security Centre (NCSC) in October. At that time, 879 of the 3025 gov.uk domains, or around 29 percent, were protected by DMARC, he said. According to Stephen Gillies, who runs security advisory at Caret and Stick, DMARC's goal is "to bring some trust back to the From: field in email headers". "DMARC is another tool we have to reduce the amount of spam hitting end users. It should be implemented everywhere SPF (sender policy framework) and DKIM (Domain Keys Identified Mail) are implemented, as DMARC provides a way to gain visibility of SPF/DKIM failures, and provides senders with information about how spam is handled," … [Read more...] about Australian government lags UK in deploying DMARC email spoofing prevention
I've digitally ripped this post up multiple times. Every time I think I've got it down, I have to change something. For the most part, I think I now have it under control. And don't sweat it, my Dreamforce coverage will be coming. I want to get this one out first.Also: Adobe buys Marketo: Who wins, who to watch It all began with a CNBC interview that Brent Leary alerted me to with Shantanu Narayen, Adobe CEO, on Sept. 14, just before the Microsoft Ignite conference (which began on Sept. 24). Shantanu said this: "That's where the Adobe and Microsoft partnership is so valuable, because ... we think we are actually creating a brand-new category and industry, which is all about digital engagement and customer experience management." If this is not just a CNBC sound bite, and I'm pretty sure it isn't, this is a significant comment whether it is meant to be or not -- for two reasons. Both of which I'm going to address in this post. First, because it is a further … [Read more...] about Microsoft-Adobe’s amazing partnership: Creating a new category?