Over the last couple of years, I have pinged CIOs multiple times regarding their view of data governance. It has been amazing to watch how much it has morphed over the last few years…as clearly evidenced by recent discussions among senior tech leaders in our weekly #CIOChat Twitter chat.What topics should an effective data governance process address?CIOs today have thought through data governance. One CIO suggested immediately that data governance needs to answer the following business questions: What data do I have? Where is that data? What do we need data for? Who has access and owns the data? How do we control, protect and maintain data? Given a maturing perspective regarding data governance, I was not surprised when CIOs provided me a long list of things to be considered in an effective data governance program: Data ownership Data architecture Data accessibility Data usage Data security and privacy Data classification Data quality Meta data management/master data/data … [Read more...] about Why data governance matters – and who should own it?
Auditing governance processes
A joint audit committee has asked the Department of Communications to explain how the transition from the Universal Service Obligation (USO) to the new Universal Service Guarantee (USG) will occur, as well as for better costs oversight into its Telstra contract. In Report 472: Commonwealth Procurement -- Second Report Inquiry based on Auditor-General's reports 9 and 12 (2017-18) and 61 (2016-17) [PDF], published on Thursday, the Joint Committee of Public Accounts and Audit made several recommendations to the Department of Communications. In large part, the committee wants more information across cost savings and the number of standard telephone services being provided by Telstra under the USO, as well as Telstra's net costs of supplying phone services and payphones. The committee also recommended that the department report back on whether it identifies the possibility of Telstra providing inaccurate data on its USO services as being a risk, and whether verifying the data is "an … [Read more...] about Government should have better Telstra USO info: Audit committee
The Department of Health should consider terminating its contract with Telstra Health to operate two cancer screening registries, a parliamentary committee has concluded. Telstra’s health arm in May 2016 was awarded a five-year, $220 million contract to establish and operate the National Cancer Screening Register (NCSR). In the wake of the announcement there was controversy over having a for-profit entity operating the new service. When the project was first announced in 2015, the then health minister Sussan Ley said that it would replace eight separate state and territory cervical screening registers and “an outdated, paper-based, bowel screening register which has created a fragmented system”.Legislation to establish the register was only introduced and passed by parliament after the contract had been awarded.A report by the Australian National Audit Office released in June 2017 found that the Department of Health had effectively managed an open tender process for … [Read more...] about Government should consider tearing up Telstra cancer contract: Inquiry
A joint audit committee has suggested that delays in delivering cervical and bowel cancer screening registers by Telstra Health could result in a termination of the AU$220 million contract, or with penalties to be paid by the provider. In Report 472: Commonwealth Procurement -- Second Report Inquiry based on Auditor-General's reports 9 and 12 (2017-18) and 61 (2016-17) [PDF], published on Thursday, the Joint Committee of Public Accounts and Audit made several recommendations to the Department of Health. These included reporting to the committee on whether due to the "serious underperformance by Telstra Health" the Commonwealth should terminate the contract and "pursue other options for either or both registers", which were meant to be delivered by May 1, 2017, and March 20, 2017. "If Health is of the view that this is not the best course of action, then the committee requests advice as to penalties the Commonwealth could consider seeking from Telstra Health, given the significant … [Read more...] about Audit committee suggests Telstra Health contract termination over cancer screening register delay
Failure to adopt business process management (BPM) technology is causing bottlenecks in UK public sector organisations’ workflow according to new research. Just 30 per cent of public sector bodies have implemented any kind of automation technology, with just 7 per cent using menu-driven automation. Those who fail to automate standard, rules-based tasks risk missing out on productivity gains and the associated cost and efficiency benefits that will benefit the wider public.The Breaking Through Bottlenecks report finds that nearly nine in ten (89 per cent) IT decision makers say that efficiency savings are a key driver, so it is surprising to see such a lack of automation.Only a third (34 per cent) say they find it easy to search and retrieve information across their systems, while 40 per cent are not using workflow methods “often enough” to ensure effective and auditable business processes, and 11 per cent are not using workflow methods at all.The report also uncovers … [Read more...] about UK public sector stuck in business process dark ages, report finds