May 21, 2018 A Few Phrases for Your Call Center Script Call center agents are instructed to always answer the phone with a smile, but beyond first impressions the language used over the course of a customer interactions can go a long way in create happy customers. It’s not simply about delivering service; it’s about how service is delivered. And in the contact center, this means words. Let’s take a minute and explore a few requisite phrases for the call center agent vocabulary. Agents should begin the conversation with an introduction. By the agent answering the call in the pleasant tone, and offering “My name is...” is quite impactful in humanizing the interaction. This isn’t a machine on the line. It is a person here to help. Empathy is a mission critical quality of an exceptional call center agent, and while on the phone with customers this notion comes across with a simple, “I understand.” It is enough to convey the agent … [Read more...] about A Few Phrases for Your Call Center Script
Answering phone script
Comments for : Consumer survey reveals decline in consumer satisfaction with Apple’s phone support
posted on 03 Feb 2012, 09:45 10 1. SuperAndroidEvo (Posts: 4888; Member since: 15 Apr 2011) Hey how did my cat get in that picture? lol posted on 03 Feb 2012, 10:47 13 3. ilia1986 (unregistered) Is this Apple tech support? Yes, hi I have a problem with my iPhone. It's not running Android, sir. posted on 03 Feb 2012, 16:48 2 16. jove39 (Posts: 2071; Member since: 18 Oct 2011) hahaha...lol posted on 03 Feb 2012, 09:46 3 2. protozeloz (Posts: 5396; Member since: 16 Sep 2010) Well competition tries to improve customer feedback while becoming much more bold in terms of raw power and performance, yet offering a competitive price . Still wish I could see a smartphone only chart posted on 03 Feb 2012, 11:10 3 4. jim3000gt (Posts: 17; Member since: 13 Nov 2011) Most of these companies do not even answer the calls. They are out sourced and someone reads from a script until you get annoyed at the person reading, even though they are only doing what they … [Read more...] about Comments for : Consumer survey reveals decline in consumer satisfaction with Apple’s phone support
11 Basic Linux Interview Questions and Answers
Theories apart, we are proud to announce a new section on Tecmint, dedicated to Linux Interview. Here we will bring to you Linux Interview Questions and all other aspects of Linux, which is must for a professional in this cut-throat competition world. Basic Linux Interview Questions A new article in this section (Linux Interview) will be posted on every weekend. The initiative taken by Tecmint is first of it’s kind among other Linux Dedicated websites, along with quality and unique articles. We will start with Basic Linux Interview Question and will go advance article by article, for which your response is highly appreciated, which put us on a higher note. Q.1: What is the core of Linux Operating System? Shell Kernel Command Script Terminal Answer : Kernel is the core of Linux Operating System. Shell is a command Line Interpreter, Command is user Instruction to Computer, Script is collection of commands stored in a file and Terminal is a command Line Interface Q.2: What Linus … [Read more...] about 11 Basic Linux Interview Questions and Answers
Comments for : iPhone 7, Galaxy S7 and other major flagship phones lose to cheap phones in this one key area
posted on 15 Mar 2017, 10:48 2 1. SleeperOne (Posts: 370; Member since: 25 Feb 2017) It's a pretty good time to be a smart phone owner, you can pay $200-$300 less on a phone with decent support beyond just two years. posted on 15 Mar 2017, 11:46 5 7. Tyrion_Lannister (unregistered) Support is overrated. Most users don't care whether their phone is running kitkat or nougat. In fact, i would pay money for my phone to run kitkat and get that insane battery life. posted on 15 Mar 2017, 13:13 5 14. Podrick (Posts: 1241; Member since: 19 Aug 2015) Kitkat, the best Android ever! posted on 15 Mar 2017, 21:27 2 20. mahima (Posts: 537; Member since: 20 Nov 2014) yep...redmi note 3/4 can do 90% of what a flagship can do without much hassle with an amazing battery life posted on 15 Mar 2017, 10:58 9 2. Khyron (Posts: 353; Member since: 28 Sep 2015) another praising iphone post posted on 15 Mar 2017, 13:47 4 16. Finalflash (Posts: 3712; Member … [Read more...] about Comments for : iPhone 7, Galaxy S7 and other major flagship phones lose to cheap phones in this one key area
CES 2018: the best new phones, tablets, wearables and headphones
Welcome to our CES 2018 central station! This is the place where you'll find information on all new gadgets and other announcements from CES 2018, pertaining to mobile technology. Smartphones Sony Xperia XA2 | Hands-on – A 5.2" mid-range Xperia with a decent, Snapdragon 630 processor. Launching in February, the XA2 will probably cost around $300, and come in a choice of four colors: Silver, Black, Blue, and Pink. Sony Xperia XA2 Ultra | Hands-on – The XA2 Ultra bumps the screen size to the majestic 6.0 inches, but sticks with the same processor. It does come with a bonus selfie camera, though. While both XA2 models share a wide-angle selfie snapper, the XA2 Ultra's second, high-resolution selfie camera with OIS will focus on bringing out the best of your superior facial characteristics, not the surrounding landscape. Sony Xperia L2 – Sony will be launching the L2 in the US this February, but price information is not currently revealed. The Xperia L2, … [Read more...] about CES 2018: the best new phones, tablets, wearables and headphones