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You are here: Home / Archives for Answering phone script

Answering phone script

Pixel 3’s Call Screen and Now Playing are the best reasons to own this phone

December 12, 2018 cnet Leave a Comment

Even before the Pixel 3 was announced, I was hyped for the phone mostly to see how Google would follow up the Pixel 2 and its brilliant camera. When I finally got my hands on the Pixel 3, it didn't disappoint. It has a fantastic camera that captures vibrant photos.But the phone has more going for it than just photography chops. After using it for over a month as my daily driver, I've grown to love two unexpected things: Call Screen and Now Playing. Here's how they emerged as my favorite Pixel 3 features.Call Screen is your best weapon against spamOn most phones, you have three options when you get an incoming call: Answer it, dismiss it or send an auto-reply text back. But on the Pixel 3 you can have Google Assistant answer it for you while you monitor the conversation. It's a bit like using an answering machine on a landline to screen calls before picking up. (Think George Costanza screening calls to avoid being dumped by a girlfriend.) Out of the 15 calls I received from … [Read more...] about Pixel 3’s Call Screen and Now Playing are the best reasons to own this phone

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How to Best Use an Answering Service to Convert Those After-Hour Calls You’ve Been Missing

December 7, 2018 sfgate Leave a Comment

Having somebody available to pick up the phone after hours may be worth every penny you pay. James Parsons Published 9:30 am PST, Friday, December 7, 2018 Photo: Compassionate Eye Foundation | Getty Images Photo: Compassionate Eye Foundation | Getty Images Image 1 of / 1 Caption Close Image 1 of 1 Photo: Compassionate Eye Foundation | Getty Images How to Best Use an Answering Service to Convert Those After-Hour Calls You've Been Missing 1  /  1 Back to Gallery A constant push and pull goes on in the world of small business and entrepreneurship: Do you set and work "business" hours, or do you personally handle anything and everything for your business, regardless of when those … [Read more...] about How to Best Use an Answering Service to Convert Those After-Hour Calls You’ve Been Missing

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In ‘Digital India,’ Government Hands Out Free Phones to Win Votes

November 18, 2018 nytimes Leave a Comment

Sections SEARCH Skip to content Skip to site index Technology Subscribe Log In Log In Today’s Paper Technology | In ‘Digital India,’ Government Hands Out Free Phones to Win Votes Supported by ByVindu Goel and Suhasini Raj Nov. 18, 2018 RAIPUR, India — Forget the old American campaign slogan of a chicken in every pot, or the Indian politician’s common pledge to put rice in every bowl. Here in the state of Chhattisgarh, the chief minister, Raman Singh, has promised a smartphone in every home -— and he is using the government-issued devices to reach voters as he campaigns in legislative elections that conclude on Tuesday. Chain Sahu, a mother of two who cooks at a school on the outskirts of Mr. Singh’s district in Rajnandgaon, said her free phone rang last Sunday, just before her village voted. The caller, who claimed to be from “the Raman government,” asked if she … [Read more...] about In ‘Digital India,’ Government Hands Out Free Phones to Win Votes

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Everything you need to know about robocalls and other phone scams

November 5, 2018 sfgate Leave a Comment

By Greg Keraghosian Updated 4:00 am PST, Monday, November 5, 2018 Chinese Embassy Scam (1 of 2) Most call recipients will see an unfamiliar 415 call and ignore it, then delete the Mandarin voicemail they can’t understand. But they’re not the scammers’ target audience. Who is? Chinese-born people living in America. The robocalls vary in their voices and scripts, but they boil down to this: the caller claims to be from their local Chinese consulate, and the target is suspected of committing some kind of financial fraud in China, and there may be a warrant for their arrest. Their family back home in China could be punished for their crimes.   When the target calls the number provided, they’re transferred from the “consulate” to another scammer posing as a detective. The target is instructed to resolve the issue by wiring a large sum of money to China that will be “examined,” then returned if found innocent. That … [Read more...] about Everything you need to know about robocalls and other phone scams

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A Few Phrases for Your Call Center Script

May 21, 2018 workforcemanagementtoday Leave a Comment

May 21, 2018 A Few Phrases for Your Call Center Script Call center agents are instructed to always answer the phone with a smile, but beyond first impressions the language used over the course of a customer interactions can go a long way in create happy customers. It’s not simply about delivering service; it’s about how service is delivered. And in the contact center, this means words. Let’s take a minute and explore a few requisite phrases for the call center agent vocabulary. Agents should begin the conversation with an introduction. By the agent answering the call in the pleasant tone, and offering “My name is...” is quite impactful in humanizing the interaction. This isn’t a machine on the line. It is a person here to help. Empathy is a mission critical quality of an exceptional call center agent, and while on the phone with customers this notion comes across with a simple, “I understand.” It is enough to convey the agent … [Read more...] about A Few Phrases for Your Call Center Script

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