Rich Hanna stands amid a seemingly unending series of long gray metal shelves loaded with a random assortment of items, including trash barrels, stacks of Kibbles 'n Bits dog food, a stuffed-animal chipmunk sealed in a plastic bag, an LED-glowing underwater stool for a pool and a 35-pound tube of Safe Paw Ice Melter. That's just the start."You wanna see unique. This is a kegerator for a home brewer," Hanna says, proudly showing off a large, red Rubbermaid cooler that's been modded with a beer tap in the front and cooling coils inside.Hanna, the tall, unflappably upbeat general manager of Amazon's fulfillment center in Fall River, Massachusetts, is giving me a tour of the 1.2 million-square-foot building (that's 26 football fields, in case you were curious) to show me all the big and bulky items Amazon keeps there. Since the warehouse opened, in September 2016, it's become the temporary home of a life-size Yeti statue, kayaks, a hot tub and a 70-pound bean bag. "Suspensions, … [Read more...] about Here’s how Amazon ships the crazy stuff you can’t believe anyone orders
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Jake Kanter, provided by Published 1:01 pm, Wednesday, April 25, 2018 Jeff Bezos says Amazon is ready for a debate about regulation after Donald Trump's repeated attacks on the company. Speaking in Germany, Bezos said Amazon has a duty to educate regulators, but will work with whatever new constraints it is given — even if they damage its business model. The CEO warned, however, that regulation can stifle innovation. Recommended Video: Now Playing: Jeff Bezos Has Lost $16 Billion Since Donald Trump Started Tweeting About Amazon Media: Time Trump has called out Amazon in a number of tweets in recent months, questioning its impact on the US Postal Office, the amount of tax it pays, and the potential harm it is causing other retailers. Bezos said it is right that governments and the public want to investigate the power of huge tech companies — and he doesn't take the urge for regulation personally. "If you look at the big tech companies, they have gotten … [Read more...] about Jeff Bezos says Amazon is ready for a debate about regulation after Donald Trump’s repeated attacks on the company (AMZN)
Richard Feloni, provided by Published 9:34 am, Sunday, April 22, 2018 Audible Audible CEO Don Katz founded the digital audiobook company in 1995, launched with one of the world's first digital audio players. The company made it through the late 1990s tech bubble and the death of a CEO Katz hired. Katz sold Audible to Amazon in 2008 for $300 million, keeping it largely independent and retaining his role as CEO. He shared what he learned from switching careers so late, and why he bonded with Amazon CEO Jeff Bezos. Don Katz sounds more like a college English professor than a tech CEO. He's obsessed with literature and writing. And it's why he started Audible, the audiobook company owned by Amazon, in 1995. LATEST BUSINESS VIDEOS Now Playing: Now Playing Facebook Users: Concerned, Not Surprised Associated Press Meet Pepper, the Humanoid Robot That Could Be Coming to a Business Near You Cheddar TV Questions Over Safety at Tesla Plant Cheddar TV Amazon … [Read more...] about Audible’s founder talks about selling his company to Amazon for $300 million, bonding with Jeff Bezos, and how he managed to have a ‘nontoxic’ midlife crisis (AMZN)
caption Jeff Bezos source Drew Angerer/Getty Images During an executive meeting, Amazon CEO Jeff Bezos once called the VP of Customer Service out for extended hold times, according to an excerpt from Brad Stone’s “The Everything Store: Jeff Bezos and the Age of Amazon.” After VP Bill Price asserted that customers were waiting on the phones for less than a minute, Bezos tested it out for himself and grew increasingly angry as the minutes ramped up. About 30 executives watched as Bezos put his stance on customer experience on display. Jeff Bezos takes customer service seriously. That’s the lesson former Global VP of Customer Service Bill Price learned during a meeting of 30 Amazon executives years ago, according to an excerpt from Brad Stone’s “The Everything Store: Jeff Bezos and the Age of Amazon.” When Bezos asked Price how long the … [Read more...] about Amazon executives sat through a brutally uncomfortable phone call that showed them just how much Jeff Bezos cares about customers
The Amazon Appstore has become the whipping boy of developers recently because of missing features, troubling practices, and an ecosystem that is designed more to benefit Amazon than the developers. The Amazon Appstore launched in March, and last month the troubles for developers got to the point where some began to leave. The first story to get circulated around was from developer Bithack, which pulled its physics game, Apparatus, from the Appstore because of a number of problems with the way Amazon ran its store. Now, just a couple days ago developer Shifty Jelly pulled its Pocket Casts app from the Amazon Appstore and posted a scathing review of the service. Developer issuesBoth Bithack and Shifty Jelly have a number of issues which overlap. First up on both of the lists of complaints was the lengthy review process. Unlike the Android Market, which gets its own flak for being something of a wild west where anyone and anything goes, the Amazon Appstore has a slow approval … [Read more...] about Will developer anger at the Amazon Appstore kill the Amazon tablet before it’s launched?