The global energy sector is changing rapidly, and the key driver behind this revolution is data. In the UK, regulation and policy – along with better-informed and more demanding consumers – have played their part in phasing out the traditional ‘single provider, single contract, forever’ model. It is vital for energy service providers to embrace the opportunities provided by analytics and data harvesting in order to increase customer reccomendations and thus retention. A benefit of new technologies that utilise artificial intelligence (AI) is that they analyse customer habits and data, allowing energy service providers to have granular insights into what their customers want and need. Changing the modelArguably, the biggest changes are taking place at the provider end – in order to keep consumers happy and maintain their loyalty. Customer service should be a priority for all firms, but a provider that is asking homeowners to commit to a monthly … [Read more...] about Data: transforming the energy sector and generating customer loyalty through AI
The European Commission announced a 4.34 euro (~$5 billion) fine against Google as a conclusion to its antitrust investigation into the company’s abuse of Android's dominance in the smartphone market. Last year, the EC imposed another $2.7 billion fine, the largest in EU history at the time, against Google over market abuse in search. The EC has another antitrust case against Google opened over alleged abuse of the company’s AdSense network. Google’s Android Abuses The EC alleged that Google used Android's dominance in the European Union to further strengthen its lead in search, a practice that is illegal in the EU. More specifically, Google is said to have used its control over Android to require manufacturers to install the Google Search app and Chrome browser in all Android devices if they wanted a Play Store license. Additionally, the company made payments to larger manufacturers on the condition that they exclusively pre-install the Search app, rather than … [Read more...] about EU Fines Google $5 Billion Over Illegal Android Practices
The Intel® Graphics Performance Analyzers (Intel® GPA) team describes their tool with this tag line: “Improve your game's performance by quickly identifying problem areas.” Any program that depends on good frame rates will benefit from this free Intel tool. GPA reveals what is really happening at the draw call level for any given frame – allowing a user to see what is affecting framerate. The latest “2018 R2” release is now available, along with an introductory video.GPA is really four related tools: System Analyzer: Isolate common bottlenecks during live gameplay (real-time) with GPU and CPU metrics (via the heads-up display or HUD) and live experiments. Graphics Frame Analyzer: More in-depth, offline analysis for a single frame, down to the draw call level. Graphics Multiframe Analyzer: Capture and analyze multiple frames for macOS Metal applications. Graphics Trace Analyzer: Analyze how to evenly distribute workloads across the CPU and GPU. … [Read more...] about Inside Intel’s Graphics Performance Analyzers Version 2018 R2
AFTER graduating from the pages of Sci-Fi novels to the screens of computer scientists in mere decades, Artificial Intelligence (AI) has morphed from concept to reality quicker than you can say “buzzword”.Despite protestations, we have moved swiftly past the point of AI’s place as a buzzword in the corporate lexicon. Artificial Intelligence brings with it a confluence of fear and excitement; of expectations and radical change. But questions about its capacity to solve real-world problems linger. We brought together a panel of AI, robotics, and customer experience (CX) experts to deliberate the current state of AI––the challenges for brands and consumers–– and what the future holds.Success is in the AI of the beholderChief executive of re:infer, Edward Challis, fired the starting gun, saying that the term ‘Artificial Intelligence’ can be an “unhelpful” one, preferring instead to use the term “new … [Read more...] about Artificial Intelligence: is it the future of customer experience?
If you’re in the business of delivering content or data to sports fans during a major event like the World Cup or Wimbledon, you feel as much pressure as the world-class athletes everyone is tuning in to watch. Ensuring your systems and apps will perform during these big events puts pressure on the entire business, and it’s those who oversee delivering these digital services who feel it most.Hemna Juneja, Head of Application Support at Perform, is well experienced in delivering under pressure. She leads the teams responsible for preparing the company’s systems and apps that enable well-known brands like Opta, Sporting News and Goal to deliver timely and accurate content and data on the most watched global sporting events, such as the World Cup. With 156M monthly users to their media sites, 1,000+ B2B clients, and over 19,000 matches broadcasted live on DAZN last year, Perform has worked hard to provide a best-in-class customer experience with minimal disruption during … [Read more...] about How to get digital-fit for a global sporting event