A huge proportion (78%) of IT decision makers (ITDMs) believe that their company provides sufficient equipment for hybrid working , whilst around 20% of employees appear to contradict this view by still using their own personal IT equipment for their job.
Over 3000 people were surveyed by printer and camera maker Canon, with a near-even split between ITDMs and end-users, across seven EU countries, including UK, Germany and France.
What's more, another 20% said that they struggle to get IT support when they need it at home, and 56% of ITDMs being asked to give this kind of remote support.
Hybrid issues
Such issues for employees include signing digital documents and negotiating approval processes (42%), with 41% struggling to even access digital and physical documents that they need. This leaves 37% having to visit their workplace to access and print files.
The most common help desk queries that IT departments receive from employees include printing at home (56%), being unable to access files remotely (43%) and having problems sharing files with colleagues (36%).
> Logitech’s new hybrid working range includes a self-directing camera (opens in new tab) Microsoft reckons businesses are making a few fatal hybrid working mistakes (opens in new tab) Why BYOM is the next iteration of the hybrid working revolution (opens in new tab)
The transition to hybrid working has proved a task for IT departments as well. 71% of ITDMs said their legacy technologies were not up to hybrid working standards. As a result, sourcing new technology has been key, but this hasn't been easy – 76% said they have found it challenging to acquire equipment from multiple vendors.
This means that when problems arise with the technology, 71% of ITDMs need to contact all the different manufacturers to resolve them, which takes time. The vast majority, therefore (81%), believe it would be simpler to have a single vendor for all their equipment and document management needs.
Canon believes that technologies that improve hybrid working conditions are needed more than ever. 50% of the respondents said their company is or will move towards hybrid working, with just 33% being entirely office-based. ITDMs appeared to agree on this point, with 70% expecting an increase in IT spending to meet the demands of continued hybrid working.
- Avoid printing issues at home with our selection of the best home printers
- The Pope thinks big tech companies need to do a better job of protecting children
- I'm Amit Agarwal, and This Is How I Work
- A Former NASCAR and Tesla Engineer Built His Own Hybrid. It Wasn't Easy
- The internet made sex work safer. Now Congress has forced it back into the shadows
- Breaking up big tech companies not a solution, says Bill Gates
- Uber back in court in UK to argue against workers rights for drivers
- Vietnam wants top environmental workers
- Amazon exec refutes damning John Oliver segment on company's working conditions
- Companies investing in new tech see higher growth, productivity: SAP co-CEO
- Business-to-business tech startups grow over 3 times
- Are you doing meaningful work worth taking your precious time?
- Motorola moto g8 plus review: Gets the basics right
- I'm David Murphy, Lifehacker Technology Editor, and This Is How I Work
- Losing Faith in Human Bosses: Canadians Don't Mind Being Managed by Robots
- Trump Threatens to Regulate ‘Rigged’ Google After Right-Wing Blog Post
- ‘5G for enterprise’ and ‘5G for telcos’ are going to be equally important: Tech Mahindra CEO
- Want to work in the stars? Here are six future space jobs you could hold
- I'm Emmanuel Schalit, CEO of Dashlane, and This Is How I Work
- Luxury brands are working with video games. Louis Vuitton is the latest to get in on the act
- I'm David Heinemeier Hansson, Basecamp CTO, and This Is How I Work
IT managers think they have the right tech for hybrid working - but workers disagree have 599 words, post on www.techradar.com at November 30, 2022. This is cached page on TechNews. If you want remove this page, please contact us.