Earlier this week, Microsoft announced its intent to acquire Nuance for $19.7 billion in its second-largest acquisition after LinkedIn. For the past 15 years, Nuance has been the largest independent speech recognition vendor servicing healthcare and enterprise customer service markets. With this acquisition, Microsoft gets serious healthcare chops, an arsenal of conversational AI assets (including voice biometrics), digital customer service technologies, and other assets like vehicle telematics and dictation. For companies using Microsoft and/or Nuance, this acquisition will provide them with more depth and breadth in the healthcare provider space, enterprise customer care, and enterprise cloud services. Also: Why Nuance? Microsoft is making a $19.7 billion bet on ambient digital healthcare What is digital health? Everything you need to know about the future of healthcare How and why tech’s big players are poised to give the industry its biggest shakeup in decades. Read More Microsoft Cloud for healthcare just got deputized The acquisition is the latest and largest move in the arms race (across all of the public cloud vendors) to offer vertical solutions leveraging its AI and IaaS/PaaS capabilities. Microsoft has offered lightweight industry-specific editions for years, but these solutions have seen limited success. In October 2020, the vendor… Read full this story
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