2020 created a seismic impact on how we live, work and do business. We have learnt that only those organizations that adapt quickly to the changing environment, forge better ways of working, and create resilient business models built around customer needs and expectations will be the ones that succeed in a post-COVID world. We have been thrust by necessity into a digital-first future in every aspect of business. Throughout this journey to the new normal working with major Global Fortune 500 companies across industries and geographies, we see five clear, undeniable trends emerge that are dramatically and rapidly reshaping businesses and industries around the world. Moving from offline to online : Many companies around the world moved simultaneously from online being just a channel to it being the primary engine of their businesses, creating one of the biggest collective business-model shifts in history. From virtual doctors becoming a norm for patients and educational institutions moving online, to pharmaceutical sales happening over video, and banking embracing remote operations, online became the only way to operate and do business. This shift is here to stay and will have a lasting impact. Virtualization of all technology, services and solutions delivery: Digital transformation in… Read full this story
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