Got It, the company behind Excelchat, a human expert chat-based support service for Excel (and Google Sheets), is today introducing a new service called Querychat. The service both extends the Excelchat offering and seeks to compete with natural language BI solutions like ThoughtSpot, AnswerRocket, Arcadia Data’s Search, Tableau’s Ask Data and Microsoft Power BI’s Q&A. Also read: Arcadia Data brings natural language query to the data lake Information on Got It’s Web site, in its Querychat press release and from its Querychat explainer video can be distilled as follows: The support for Power Query and Power BI in Excelchat forms the basis of the service, allowing human experts to interpret customer-submitted natural language queries and generate corresponding SQL queries As a byproduct of the customer-expert interaction, a Natural Language Processing (NLP) model is trained using Google’s open-sourced BERT technology, in order to learn the customer’s jargon and conventions As the model becomes more comprehensive and better-trained, the natural language translation to SQL becomes automated, based on the incidentally trained BERT model. This facet of the service, called TrueNLP AI, is where it ostensibly becomes competitive with ThoughtSpot, Ask Data, Q&A, et al According to Got It, TrueNLP AI is superior to the aformentioned competing products, as the latter are based on keywords and synonyms whereas the Querychat model is based on semantic understanding of the NLP query terms Querychat will initially support data coming from Salesforce and Google Analytics, stored in Google BigQuery, with support for other SaaS applications and cloud data warehouses to be… [Read full story]
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