As per the survey, airlines in India plan to be 100 per cent compliant on IATA‘s baggage tracking resolution by 2019 besides 60 per cent of the Indian airports are planning to put in place a system to predict disruptions and its impact in the next three years.
The survey, “2016 Air Transport Industry Insight: India IT Treends benchmark,” was released by the Geneva-based global leader in air transport solution provider SITA at its ICT forum in Goa last week.
According to the survey, 75 per cent of Indian carriers are at early planning stage of acquiring cyber security capability while 40 per cent of all airlines in India are planning to invest resources in new distribution capability (NDC) by 2019.
Noting that currently, India is a long way behind global levels of self bag-drop implementations, the survey stated that over the next few years this rate is expected to accelerate and exceed the global average.
“By 2019, over 80 per cent of airports expect to put in place an assisted self bag-drop system. This will support the roll out plans of airlines, all of which expect to offer assisted self bag drop services on major domestic routes during this time frame,” it said.
A key enabler for driving high adoption of self-service bag-drop is kiosks that can print bag tags. Today, around two-thirds of Indian airports have kiosks that can do this, well above the global level.
However, despite the widespread availability, passenger usage of kiosks for printing bag tags is only 19 per cent, on par with the global usage level, according to the survey trends.
Observing that self-service is clearly heading to a mobile-based future, both globally but particularly in India, the survey said that despite low penetration of smartphones among the general population in India, the penetration of mobile devices among the travelling population is very high.
According to the Passenger IT Trends survey, 98 per cent of Indian passengers carry at least one mobile device (smartphone, tablet, laptop) when they travel and 32 per cent carry all three, much higher than the global average.
Most airlines and airports in India are targeting IT investment in this area to capitalise on the trend. Over the next three years, 80 per cent of airlines and 67 per cent of airports plan major projects developing mobile services for passengers, it said.
“Mobile self-service usage levels are still modest overall, but higher than seen globally. For example, 27 per cent of Indian passengers booked their last flight through a mobile app, significantly higher than the 16 per cent global average. Likewise, check-in through a mobile app was performed by 14 per cent of travellers in India, versus 12 per cent globally,” as per the survey findings.
“Our survey on passenger IT trends indicates a strong preference from travellers worldwide to embrace these technologies and travellers in India are proving no exception with adoption rates at, or above global norms. Over the next few years, there will be a significant deployment of sensor technologies, such as beacons, at Indian airports. This will usher in a new era of passenger experience including geo location-based mobile services.
“It will also be the precursor to a much bigger wave of connected traveller concepts that will deliver more business insight and with it bring better decision-making and greater predictability to day to day operations and passenger facilitation,” SITA vice President for India and Sub-Continent Maneesh Jaikrishna said.
However, the modernisation of India’s aviation sector to embrace digital technologies brings with it the security challenge of cyber attacks. It is a global problem that affects the air transport industry as well as every other industry, he said.
While a few airlines and airports are at the global level in terms of their preparedness for such attacks many are lagging behind, he said adding, “some (airlines) have already suffered security breaches and learned lessons from the mistakes. This should act as a wake-up call for Indian aviation.”
The survey also projects that as much as 86 per cent of the Indian airports plan major programmes on single biometric token by 2019.
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